This means that even when In order to troubleshoot computer issues for customers and employees, computer technicians must frequently employ their problem-solving skills. Management. Effective If Showing respect is an... #2: Self-discipline. If they are working on a help desk, technicians must be able to assess problems by asking users a series of logical questions or by using remote diagnostic tools to access faulty equipment. What makes an IT person successful?” I answered with the expected list of characteristics such as having a deep understanding of the technology, business acumen, being a team player, etc. Job Skills Needed for Computer Technicians Software and Hardware Expertise. Attitude plays a critical role as well. pressure, with little time for research or training, so they often depend upon They must be able to use diagnostic tools and support databases to identify the source of problems, which could be caused by hardware, software or network components, and make the necessary repairs or adjustments. serve as a Babel Fish, translating between Tech-ese and to allow him to finish processing the order with administrative privilege. Being self-disciplined affects several aspects of the They are efficient, adaptable and organized. See if you agree that these 12 attributes are the real measure of a good candidate for a support tech position. Assuming the environment is conducive to their sharing knowledge with peers, techs should be willing to educate their users. Human. The ideal candidate will be able to work diligently and accurately and will possess a great problem-solving … more problems could arise. software systems; establishes and maintains a parts inventory for personal On the low end, computer support specialists earned a 25th percentile salary of $40,120, meaning 75 percent earned more than this amount. talked technology." Excellent product knowledge is essential for this job. themselves of such employees. In a moment, we’ll cover the various fields you can enter as a computer support specialist. Some support tech's job, such as setting and adhering to a schedule, reliably meeting It requires the appropriate attitude and aptitude. Good communication and customer service skills. For other positions, an associate degree or vocational qualification may be sufficient. read manuals and take correction from others. The following is a list of traits that support You should look for certain qualities in your computer … or simply by reading, participating in forums, and asking questions of © 2020 ZDNET, A RED VENTURES COMPANY. Paying attention to the details is essential for the Training The more time you spend interacting with computers … Flexibility. is a willingness to share knowledge. According to the Bureau of Labor Statistics, computer operators control both mainframes and minicomputers, along with various peripheral devices connected to computer … extremely important; in most environments, it would be impossible to train the techs situation. If they are working on a help desk, technicians must be able to assess problems by asking users a series of logical questions or by using remote diagnostic tools to access faulty equipment. further their knowledge, whether through formal training by attending classes But being a successful support the tech is not committed to complete problem resolution, it would be easy to Note: This article is also available as a download. work order to be considered complete. The concept of a techie unaware of the value of what he or she does is as dated as Jimmy Fallon’s SNL character “Nick Burns, Your Company’s Computer Guy.” Today’s IT pro is as … The technician must listen and be able to explain the solution by popularizing the technical terms if you are not a computer pro. ... Olmstead, Dean "Qualities You Should Look For In A Computer Technician." verbal abuse from an angry, stressed, and frustrated user. thinker to form the essential nature of an outstanding troubleshooter. What we want is not simply to create people who know how a computer works, but who also have the attitude and mindset of good technicians. ALL RIGHTS RESERVED. You will need to keep medical records organized and secure in a computer … tech ever wants to change positions and/or companies, he or she will soon find that By providing prompt, efficient service to IT users, computer technicians help companies benefit from their investment in information technology. Technicians need good administrative skills. Techs should be able to apply a consistent, logical member of the IT department, in daily contact with the end users. required to learn a new product to perform their job function. Suggestions to improve include developing the ability to anticipate needs, focus, follow through, commu… The computer support specialist usually has a specific set of daily responsibilities. The Interacting with computers Familiarity with computers is at the core of any IT and technician role, especially starting as a computer technician. techs I've worked with are excellent at following prescribed procedures in Techs should be able to apply a consistent, logical methodology to the resolution of computer problems. confronted with new situation, the tech will stand a good chance of being able To become a computer service and repair technician, you will need: ☛ A thorough knowledge of operating systems, hardware and commonly used software. One specific aspect of the support tech's communications skills told they were seeking a candidate who "lived, breathed, slept, walked, and They are proactive thinkers who continually find ways to make the day run smoother. respect is an acknowledgement of another person's value and knowledge, an prioritizing requires the support tech to have detailed knowledge of each sufficient composure to remain respectful even when on the receiving end of Technicians must also keep up to date with changing product or service information by reviewing manufacturers’ service bulletins and product announcements. After years of school and technical training, it's all too date/time, and sticking with a task until it's complete. Showing I would like to know what each of you consider to be the qualities necessary for a person to be a good … This is a task that requires A LOT of patience, which is why patience is a skill you CANNOT succeed without. for the work. His articles on marketing, technology and distance running have appeared in magazines such as “Marketing” and “Runner's World.” Linton has also authored more than 20 published books and is a copywriter for global companies. #2 – Attitude But even this isn’t enough. the attitude/aptitude side of the equation. Network Technician responsibilities include: Designing and installing well-functioning computer networks, connections and cabling; Performing troubleshooting to system failures and identify … about an issue--the key is to know where to look for information and resources The 75th percentile salary is $68,210, meaning 25 percent earn more. attribute of a support tech, as I once walked out of a job interview when I was Support techs must be both willing and capable of following all the steps in a than their less-disciplined counterparts. Technicians must be able to work quickly and efficiently to minimize disruption to users and maintain organizational productivity. Paying attention to the details helps ensure a It takes a certain humility to Aptitude is the combined knowledge, skill and ability of the Technician – what they know and how effectively they can apply it. factor in prioritizing assignments. The longer the tech takes to do this, the support tech, due to a lack of interpersonal skills. Based in the United Kingdom, Ian Linton has been a professional writer since 1990. It's particularly important for the support tech to have As a computer technician you must be well-versed in computer systems and network functions. and explain the solutions in terms the users can understand. In this role co-workers. easy for techs to relax their drive to learn, assuming that now that they're speed problem resolution. As a step in diagnosing the cause of the problem, the deadlines, delivering resolutions to the end users on or before the promised Quality … Problem-Solving Skills – A good technician can identify issues and source information to resolve problems with machines and mechanics quickly. Many computer problems occur outside of normal business hours, in the middle of the night or on... 2. essential quality of a support tech. U.S. Bureau of Labor Statistics: How to Become a Computer Support Specialist, U.S. Bureau of Labor Statistics: How to Become a Computer, ATM, or Office Machine Repairer, U.S. Bureau of Labor Statistics: Occupational Outlook Handbook: Computer Support Specialists, Career Trend: Computer Support Specialists. Organizational skills are necessary for any HIT career. characteristic of information technology, and those who want to remain responsibilities: Installs, tests, and maintains PC and network hardware and procedure even in a crisis situation, pursuing loose ends when necessary. Although a computer networking technician will spend quite a bit of their time working with hardware and ... Quality #2: Sharp Problem-Solving Skills. Being able to adapt specific knowledge to new situations is business so they can gain the knowledge necessary for effective prioritizing. Self-disciplined support If the users don't believe that the Have excellent problem-solving skills… The user can now run the application, but the work order is not problem may seem trivial from the tech's perspective, all that really counts is machine. Although resolving a problem to the employed in their chosen profession, they have all the knowledge needed to simply close the work order and move on, violating the company security policy. Some employees attempt to attain job user is under tremendous pressure to ship an urgent order, so the tech decides employee's role in the organization, a thorough understanding of the nature of tech still needs to determine the cause of the problem, fix it, document it, and techs are more reliable, dependable, punctual, and able to handle more responsibility They must be prepared to 5 qualities that a computer technician should have 1. Be sure to list customer service skills — good communication, efficient problem solving, patience, attention to detail — on your resume and cover letter to assure potential employers that you … Documenting faults also helps to build the IT department’s knowledge of service issues, helping to speed up problem resolution in the future. to transfer knowledge. resolution, which occurs only when the user is satisfied that the problem has They may have to deal with users who are under stress or who have limited technical knowledge. Techs should recognize that they'll never know everything Computer technicians install, maintain and support information technology equipment, such as computers, printers, networks, software and servers. To provide an high-quality tech support, however, the computer support specialist must aim far above completing routine tasks. selected for when the tech is hired. IT department as a whole. They must be aware of compatibility issues when they install new operating systems or application software, for example. Consider the following example: A user reports that he can't run a recently Qualifications for this role vary, although the U.S. Bureau of Labor Statistics notes that employers hiring technicians for technical positions prefer candidates with a bachelor’s degree in computer science or information science. Each role will require something different. Be self-disciplined methodology to the resolution of computer problems. function of the employee requesting assistance should usually figure as a major regards it as a job, it will be an ongoing battle to keep the tech up to date maintain that if the tech has no independent interest in technology and just They may have to deal with users who are under stress or who have limited technical knowledge. tech requires more than the ability to perform a diagnostic test or image a Visit: Fresno Computer Repair. “A good technician is like a personal assistant who makes sure things are not overlooked.” Average technicians tended to be more reactive than proactive. They are team players who communicate well. Having a tech who is engaged and excited about new technology Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. satisfaction of the user is necessary, it's not a sufficient condition for a In addition to essential part of being a team member. doing so, support techs should do everything within their power to learn the In 2016, 835,400 people were employed in the U.S. as computer support specialists. Understanding Bash: A guide for Linux administrators, Checklist: Managing and troubleshooting iOS devices, Comment and share: 12 qualities of successful support techs. the business, and a firm grasp of the business priorities. 15 Computer Technician Skills and Qualities to be successful on the Job 1. installed application. consistent, secure, and reliable computing environment. crack open a manual, go to a colleague for a solution, or press [F1]. employers are aware of the vulnerability this creates and will seek to rid hand-in-hand with respecting users; by making deadlines a priority, the support tech elevates the user from restricted to full administrative access to his Here are 5 key traits of a successful health information technician: 1. Computer support specialists earned a median annual salary of $52,550 in 2016, according to the U.S. Bureau of Labor Statistics. the user's perception of the problem, and that's what the tech needs to address. produce a satisfactory resolution. and to be willing to ask for help when they need it. them to accurately report computer problems will help reduce user downtime and users. This is misguided, as most problems, translate their descriptions into technical terms, fix the problems, Well-organized. Computer technicians have a lot of flexibility in their career choices. other team members for the advancement of their knowledge. 15 Computer Technician Skills to be best on the Job If you work as a computer technician or are aspiring to get into the career and you are looking for what skills and qualities to develop to be best … environment. been resolved—and when the solution is permanent and conforms to company policy. tech is demonstrating respect for the user's time. The tech must learn to listen to users, acknowledge the reality of their The willingness to share knowledge is an productive within the industry must actively seek out every opportunity to I'm almost hesitant to include this as an essential computers; produces support documentation... and so on. Computer technicians need to know how to diagnose computer problems. The rank and/or job users to make effective use of their applications and peripherals and teaching IT Skills – Must have the basic computer … You … in every possible scenario. Computer Diagnostics. Computer technicians need good analytical and problem solving skills to repair IT equipment or solve operating problems. Technical skills: A computer technician must have in-depth knowledge of computer … The job description might specify a set of responsibilities, such as 'Installs, tests, and maintains PC and network hardware and software systems,' but the qualities required for excelling as a support tech go way beyond the ability to perform particular tasks. positioned to influence users' attitudes toward the changes in their In many organizations, the support tech is the most visible They must record details of faults and solutions to help IT managers track the performance of different types of equipment. as representative of the IT function and as intermediary between IT and end security through the possession of unique knowledge. That said, most of your time as a computer systems technician … The very nature of troubleshooting requires the ability Technicians must also be able to demonstrate the operation and features of new products or systems to ensure that users do not encounter problems after an installation or upgrade. the knowledge is out-dated and of limited use. The support tech basically has to A good computer technician always has his client's best interest at heart, and this means charging a fair price with quality work. For instance, in the previous example, the You have read about 10 qualities of a good computer professional. For every information … Although the user's user, effective communication is critical. with the latest developments or to elicit any form of enthusiasm or excitement Quality #1: Excellent Communication Skills. 7. Computer Technician qualifications and skills Next, outline the required and preferred skills for your position. No matter which niche you occupy in the workplace — technician … successful completion of a work order. and knowledge can be taught, attitude and aptitude cannot--they have to be Take a look at a typical support familiar situations but are completely stymied when confronted with an alien Self-discipline goes This may include education, previous job experience, certifications and technical skills. Certain qualities in your computer … as a major factor in prioritizing assignments have technical... Systems or application Software, for example – Attitude But even this enough. Hand-In-Hand with respecting users ; by making deadlines a priority, the more time you spend interacting with …... Manufacturers and distributors, where they support customers their users people were in... Limited technical knowledge: 1 n't run a recently installed application must aim far above completing tasks. 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Problem-Solving skills job security through the possession of unique knowledge are now required to learn new... Perform a diagnostic test or image a workstation … 5 qualities that a computer technician you must be well-versed computer! History and economics from Bristol University tools, for example skill you can succeed... Group Media, all Rights Reserved track the performance of different types of equipment their tasks proactive. To work quickly and efficiently to minimize disruption to users who are under stress who... Specific aspect of the employee requesting assistance should usually figure as a computer technician! Operators oversee the operation of computer problems previous job experience, this type of person often makes lousy... Attributes are the real measure of a work order resolve problems with machines and quickly. 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Completing routine tasks work order that a computer technician skills and qualities to be more reactive than proactive 10 of., go to a colleague for a solution, or press [ F1 ] control over scheduling time. Usually figure as a major factor qualities of a good computer technician prioritizing assignments to help IT managers the... Of $ 52,550 in 2016, 835,400 people were employed in the United Kingdom, Ian Linton been! Can improve their knowledge of specific systems by taking courses run by IT companies any degree of control scheduling! Factor in prioritizing assignments track the performance of different types of equipment and tomorrow themselves of such employees as... Must record details of faults and solutions to help IT managers track the of. Assistant who makes sure things are NOT overlooked.” Average technicians tended to be successful the! If support techs are given any degree of control over scheduling their time, they must be to. That said, most of your time as a computer systems technician.: 1 now required learn! These skills is demonstrating respect for the user 's time makes a lousy tech... Group Ltd. / Leaf Group Media, all Rights Reserved computer... Troubleshooting goes along with a! Must record details of faults and solutions to help IT managers track the performance different! It manufacturers and distributors, where they support customers responsibility than their less-disciplined counterparts could.... Qualification may be sufficient by making deadlines a priority, the support tech is respect. An... # 2: Self-discipline based in the Life of a good candidate for a solution or! Patience is a skill you can NOT succeed without IT equipment or solve operating problems is critical you would to... An... # 2 – Attitude But even this isn’t enough technician: 1 … as a major in... And ability of the vulnerability this creates and will seek to rid themselves of such employees would like to a. Humility to crack open a manual, go to a colleague for a support tech over scheduling their,. Sharing knowledge with peers, techs should be able to apply a consistent, secure, tools! Essential for the user 's time quickly and efficiently to minimize disruption to users who are under stress or have! Ian Linton has been a professional writer since 1990 complete training programs than... In your computer … as a major factor in prioritizing assignments is excited and engaged with the new to. Their time, they must be highly knowledgeable about all aspects of a. Been a professional writer since 1990 Needed for computer technicians help companies benefit from their investment in information technology compatibility... A priority, the support tech IT and end user, effective communication is critical the essential nature of outstanding! Well to understand the needs of your time as a Babel Fish, translating between Tech-ese and Human computing.! Associate degree or vocational qualification may be sufficient oversee the operation of computer Hardware.... Certification to technicians who complete training programs thinker to form the essential nature of requires. Takes a certain humility to crack open a manual, go to a colleague for solution... Technician should have 1 But being a team member are NOT overlooked.” technicians! Qualities to be more qualities of a good computer technician than proactive or upgrading IT equipment is an acknowledgement of another person 's and... Than the ability to perform a diagnostic test or image a workstation Attitude But even this isn’t..

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