We provide complete solutions, ranging from shower heads and arms to shower sets Get your dream bathroom shower with free standard delivery on orders over £499 at Victorian Plumbing. Shower cubicle does not fit the shower tray. It was very easy to order this part very straight forward. I had to implore them- explaining for family reasons we needed to be out of London ASAP. Very satisfied and will recommend to friends. I have sent photos and have asked for the problem to be put right.I really don't like leaving negative reviews, but 3 months with no resolution is unacceptable and leaves me with a new bathroom where the vanity unit doesn't work. Joke! On average, they received a star-grading of 7/10, with 33% of the reviewers indicating that they would buy from the brand again. And I bought an expensive shower tray because I loved the swirly drain cover. The shower looked dainty and refined online, in real life it was cheap and clunky. What services or products do Victorian Plumbing offer? Plus they don't respond to emails and put you on hold for minimum of 20 mins! Paid additional £7.99 for quicker delivery but it took several days for the items to arrive! great website and product choices great website and product choices. However when I returned an item for credit after complying with all the rules still No refund. multiple calls and emails without result, what can i do? I now will go back to my card company and get a refund. Victorian Plumbing is a leading retailer of bathrooms online. I decided to email them to find out why, assuming I would get a response promptly. Just ordered a replacement shower rail, the order was easy to place & the information on the web site was good, Only the latest review will count in the company's TrustScore. You can choose from elegant Victorian faucets for the kitchen or bathroom, or add a splash of functional charm with Victorian bathroom and kitchen accessories. I hate that I've lined the pocket of these jerks! Can't contact them. … I just had the same issues. | Read 105,261-105,280 Reviews out of 113,642 Still nothing. Spent ages on the phone trying to sort it. I had made an order of over £700 plus, delivered with no delivery costs as over a certain amount. Called on 22/12 and 23/12. All came ok. please cancel my order and reimburse the £41-90 that you have already taken from my account. 9 years ago | 66 views. It's ran by the muppet show. Victorian Plumbing, Formby, Liverpool. Be careful what size you order cause you won't get it. when you cannot contact them at all? thank you norma appleby, Are you able to specify a day of delivery ie 20th feb, Re. Read the employee reviews on Indeed job site to see what the people who work there think, no wonder things arrive damaged with such a unmotivated workforce. Dear Norma, I'm incredibly sorry to hear about the delay with your order. However I have read some bad reviews (some good too) which worries me as we are on a tight timescale. I did a live chat and was 37 in the queue. If it hadn't been fitted to the wall already, I would have shipped it back and demanded a refund.Sadly, I wouldn't recommend Victorian Plumbing and neither will my partner to his many customers and I am now left having to take legal advice when all I wanted was a functioning unit. I ordered some goods for my new bathroom, I was unable to get the initial sign up or a confirmation email from them . Quality is so poor. Check out what 113,642 people have written so far, and share your own experience. Consumers complaining about VictorianPlumbing.co.uk most frequently mention customer service, next day and shower tray problems. Dreadful experience. why not collecting the damaged item when redelivering? I asked for a refund of the additional postage charge 8 days ago because they had failed to deliver on time and they've not even bothered to reply let alone give a refund. Official Facebook page of online bathroom retailer Victorian Plumbing. If you are bringing your items back in person it needs to be to our bathrooms showroom in Formby, not the warehouse in Skelmersdale. A total nightmare to deal with, I have cancer (4th time) and needed an upstairs toilet as the chemo makes me very ill, I ordered 5 weeks ago, and was informed order was in stock, now still waiting, I have tried many times to get an answer from VP, but nothing ever seems to happen apart from robot replies. I feel a bit cheated as if it had been clear that they would not deliver on the free service, I could have had the stuff two weeks ago. Show map. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Victorian Plumbing Reviews 103,785 • Excellent . Be the first to review . How they are even allowed to operate with all these horrible reviews from people? We use cookies for analytics, personalization, and ads. 2 weeks later, no response so I contacted them and they said there was 1 in stock. Find out what bathroom owners really think of Victorian Plumbing and how its bathrooms were rated for quality and durability. I did, no response. I have been waiting for a refund of a bath for over a month everytime i am told it is being processed and will take 1-4 days but no refund yet, I have tracked my order placed on 12th february ord- 000704962-977552 to find that you are awaiting stock and it will not be delivered till april. Plumbing in period Victorian homes is often neglected and may include original fixtures -- some over 100 years old! The fault being that the bottom drawer does not "click" in, which renders it useless.To cut VERY long story short, we are now 23rd December and this matter has not been rectified. I imagine you've already dealt with your return however, I do have an answer for your question. Good luck. At Victorian Plumbing, we are passionate about what we We’re in this together! Bathroom Fixtures and Fittings in Liverpool . Sep 26, 2019 - original bathrooms, fixtures, tiles, and nickel-plated accessories from 1890-1920s bathrooms. The best thing to do is check on the item's product page on our website and choosing the day specific delivery option for more details. VictorianPlumbing.co.uk ranks 110th among Bathroom sites. My response said they would take 7 working days to return my email. Bought both black sink and bath taps (amongst lots of other things). Customer service is the worst I have ever come across. They refuse to either investigate or refund the missing item. We ordered a toilet almost a month ago; the cistern arrived broken. Getting them to sort things out takes weeks, they seem to have a policy of ignoring you for 3 or 4 weeks before starting to do something. I recently did a bathroom up and got bits from the bathstore, which I was very pleased with and Victorian Plumbing, which was dreadful. I messaged them to check a shower was in stock and they assured me there were 15. Again, the like making customers pay for the return even if it's no fault of yours. The plumber came today - and the toilet is also broken! Victorian Plumbing, Hi Peter, hope you're well and thanks for your question. AVOID AT ALL COSTS. There are currently 3 customer review posted about Victorian Plumbing. Whether you’re looking for a complete suite or a few accessories, you’ll find a wide choice from leading brands, whether you’re looking for something modern or traditional. Website very user friendly. GB. The worst after sales service I've ever experienced. I have contacted customer services regularly, to be fobbed off with "our supplier is looking into it". Ordered goods at beginning of July - arrived 3 weeks later, lots of items damaged. We are stuck now, and can't make any bookings to get our much needed bathroom done. mackindesouza. Im about to buy a bathroom suite from them, I went to my local bathroom stores and victorian plumbing is a lot cheaper and the products I've found are very nice. Victoria Plum (previously called Victoria Plumb), has more than 20 bathroom collections from a range of brands – Orchard Bathrooms, Mode Bathrooms, Ideal Standard, The Bath Co, Grohe and Clarity. Our wide range of showers exhibits the very best in stylish and functional designs for your bathroom. On arrival Basin was found to be badly damaged, took several photos and emailed company immediately, so far no response other than the automated reply that was two weeks ago, I now have a half completed bathroom with no sink or toilet and can't get anyone to respond despite three emails asking for help. Consumers complaining about VictorianPlumbing.co.uk most frequently mention customer service, next day and shower tray problems. Visit this website www.victorianplumbi ng.co.uk. No idea when my order will arrive or even if it will arrive. VictorianPlumbing.co.uk has a consumer rating of 1.1 stars from 145 reviews indicating that most customers are generally dissatisfied with their purchases. 4.6. www.victorianplumbi ng.co.uk. I can't even seem to get the matter escalated. i'm fuming, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. They are not bothered on how item gets returned to them.Terrible customer services for item which we cannot use. I received 680mm x680mm so had to put a spacer of 20mm on both walls to make it fit the tray. I was horrified and promptly cancelled my order and emailed them to say why. Read 1 more review about VictoriaPlum.com Only the latest review will count in the company's TrustScore JOANNE 3 reviews. Have a question about VictorianPlumbing.co.uk? Victorian plumbing are the worste company i have ever delt with i have been waiting 20 days my house can not be moved into as they still have the toilets, the advert says 2-10 days in stock, you can only contact them if you are trade anyone else has to e mail and they do not respond, every other bathroom company has all in stock and delivery within four days, from the reviews the products are not good as … Victoria Plumbing informed we must get item returned ourselves. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. my question is: when i return my unwanted item personally the depot, will there be someone available to received and sign for my item, How on earth do i return a shower enclosure that is faulty. Before I had chance to have the work done I had a stroke. Goods were missing, customer service shocking. You can buy entire collections, or browse and buy different components by mixing and matching. Report . It was the middle of May before I was able to contact them again to ask if they would let me change the bath and relevant fittings for a shower cubicle. -Contacted V.P to ask for return label as it folds the wrong way for our bathroom. Slow close toilet seat falling apart, had to buy replacement from elsewhere and sink taps just terrible. When wrong item arrives and you want to get in touch you have to pay for the return. I like to see lots of detail on the photos and feel many items were lacking this. Very frustrating! Because they are indecent and horrible beyond belief. Return company charges £60 to return a pallet item. from Victorian Plumbing This Newark hinged shower screen is a piece of junk the shower screen seal that goes against the wall leaks and at the bottom of the seal it leaks this hinged shower screen is nowhere as good as a bath shower screen that fits into a wall track system that doesn’t leak and as a bathroom fitter for over thirty years I would definitely not recommend this The next day delivery does not deliver on the day you expect even when all the items are in stock. It is a disgrace does anyone have any answers on how to get your money back for faulty goods from this company. (if you are within your dates for a refund, otherwise it will be credit or exchange. Up to 60% off December Savings, PLUS 20% off ends in . sent e-mail saying "request has been solved". Victorian Plumbing bathrooms review. Contacted Victorian Plumbing and still no reponse from them. I have tried to chase up my order but it's impossible to speak to someone. Just like that: took £500 and got away with it. I've used this company 3 times and every time the goods have arrived damaged in some way. For a full list of shipping locations please visit us or call us for details. Victorian Plumbing | Award-winning online bathroom retailer. Yet to see the items! i don't understand. | Read 21-40 Reviews out of 108,823 VictorianPlumbing.co.uk also ranks 101st among Bathroom sites. In February Victorian Plumbing delivered everything I needed to refurbish my bathroom. They categorically refused. Victorian Plumbing, Formby, Liverpool. Just shocking. Victorian Plumbing is a major online bathroom retailer based in Merseyside, UK. I needed to contact Victorian Plumbing for urgent advice, is there a fix or can we have a replacement urgently and damage the tiles etc to fix which in man hours will be costly. We’re in this together! Victorian Plumbing Bathroom Gallery. Opened boxed item, took photos, send to V.P. Click the shop now button to browse bathrooms online. This put me off buying again from them.Also the colour on the site was not the colour delivered on all the different tiles i bought. WE CANNOT RECOMMEND THIS COMPANY. It's taken 7 weeks and lots of chasing for them to tell me I've cleaned them incorrectly when they've not asked me how I clean them. Find your ideal bathroom suite online now. W. Which Editorial team. If you require any further assistance please contact us info@victorianplumbing.co.uk Received the wrong product, when I sent it back they told me it was damaged, I sent a complaint in to highlight how it wasn't my fault, and I received a response which made it obvious they didn't even read it, I have now emailed once again to try and get a response, if I don't get anything back I will be escalating my response to the senior management team of the company. Do you agree with Victorian Plumbing’s star rating? Victorian Plumbing, Formby, Liverpool. 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