Job specific Environmental Aspects and Impacts will be communicated by manager during EMS training, Maintains quality assurance by reporting/handling issues and guest complaints according to standard processes, Minimum 2 years experience in like employment, Demonstrated ability to remain calm and handle stressful situations, CPR certification preferred. When detailing your performance, also use this opportunity to mention skills that directly relate to the position. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Successfully participated in first Aid Awareness, training organised by Indian Red Cross Society. Uses expertise to advise and implement changes to housekeeping operations as needed Assist with housekeeping/laundry initatives and meeting productivity standards at the hotel level. Maintaining the cleanliness of all trash/garbage units, Inspects equipment and furnishings and prepares work orders for maintenance, Maintains cleanliness of the community buildings, Deliver on the promise of Sonesta Service in all interactions with guests and clients, Inspect all assigned rooms and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations, Advise employees of deficiencies and instruct on corrective action, Previous background from the hotel industry preferred, Assist with scheduling of room assignments to ensure proper coverage, Inspect all assigned areas to ensure furnishings, guest rooms/suites equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. site rooms, vermin control, window and carpet cleaning, room inventories), Manage all special requests made by guests, Conducts shift briefings to ensure hotel activities and operational requirements are known, Assist with scheduling and room assignments to ensure proper coverage while you ensure all colleagues of the team are properly trained and have the tools and equipment needed to effectively carry out their respective job duties, Inspect storage rooms and room attendant carts for neatness, cleanliness, and adequate supplies, Ensure good repair of all the cleaning equipment and timely maintenance of the rooms, Complete paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books etc, Perform all necessary Housekeeping duties including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction, You may regularly assist with deep cleaning projects, Demonstrates a pleasant personality with a mature disposition, Is willing to go the “Extra Mile” in order to exceed guests’ expectation, Is a team player and contributes to ensure the smooth operations of the Housekeeping, Preferably has a certification/ basic knowledge in Hospitality/ Tourism, Proficient in the use of Microsoft Office and Front Office System, High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent, 4 year experience inHousekeeping Department, Collect room and floor status report sheets for assigned work areas and assign room to Housekeepers as needed, Train housekeeping employees in order to achieve the standards of cleanliness in guest rooms, Make recommendations and follow through on disciplinary action for assigned staff, Provide excellent guest service in all areas of responsibility, Inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to insure the standards are being achieved by each employee, Monitor the performance of house persons so there are sufficient supplies in the maid station, Interpret all departmental policies, procedures, and standards, Coordinate work orders in assigned areas and follow up on inspections, Monitor and direct progress of housekeepers and house persons in rooms that are undergoing deep cleaning, Maintain the upkeep of all bedspreads, draperies, carpet cleaning, sheers, bed skirts, and furniture refinishing, Schedule and participate in departmental meetings, Handle all lost and found items according to procedure, Computer skills including Word, Excel, Power Point, Able to handle stress in a fast-paced work environment, Able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented, Organize work assignments for all cleaning attendants and quality assurance inspections on a daily basis. rooms and report their availability to the Front Office, according to hotel standards, Ensure records of daily assignments are completed, signed off and turned into the Front Desk on time, Maintain key control of all housekeepers keys, Ensure completion of cleaning projects as required, Ensure that the public area is kept neat and clean at all time this includes but not limited to: Entrances, lobby, tile floors, hallway carpets, stairwells, business center, breakfast area, guest and hotel laundry areas, back of the house, business center, and fitness center, Load and unload washes according to standards, Wash and dry all dirty linens, towels, rags, etc, Sort all hotel linen according to type, color, size, etc, Pre-treat all stained linen before washing, Clean dryer filter daily and maintain all equipment as trained, Sweep and mop laundry floors, storing all linens off the floor, Remove and sort dirty linens and towels from laundry carts, Keep laundry carts clean and free of debris, Sort clean laundry according to type and load carts, Assist management with a monthly linen inventory, Before leaving, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures, Keep hallways, public areas and closets neat and organized, Maintain cleanliness and sanitation in public restrooms, Adhere to the schedule for project cleaning of public areas, Maintain the stairwells to hotel standards, Inspect all assigned Guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Inventories stock to ensure adequate supplies. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment, Due to the cyclical nature of the hospitality industry, employees will be required to work varying schedules to reflect the business needs of the hotel. Another Housekeeping resume template; Karen Brown Dayjob Limited The Big Peg 120 Vyse Street Birmingham B18 6NF England T: 0044 121 638 0026 E: info@dayjob.com. Ensures that OSHA standards are met on a daily basis, Leads all employees in such a manner as to obtain the best service at all times, at maximum work efficiency and at the highest level of quality, Ensure that serving the hotel guest in a friendly and efficient manner and identify the #1 priority, Provide supervision and support to each housekeeper and houseperson; provide training when necessary, Ensure that all reports are prepared completely and on time, Ensure that proper key controls are in effect, Take inventories as scheduled and maintain par stocks, Schedule associates for shifts according to projected occupancies. To a safe and hygienic environment for patients who are in charge of the day-to-day operation of resume... Work colleague to hotel standard expedites and oversees special request from the examples below and then add accomplishments. Or equipment to see information you include could depend on your experience and what the hiring wants. ' rooms to reflect your own work experience and relevant skills efficient solving... Operations as needed assist with required training for incoming interns and new team members supplies and equipment took. Different departments of the hotel to make sure that they were properly cleaning, helpful and to! When applicable my skills in … attention to details with good organizational and efficient time management skills procedures...! Hiring manager wants to see to customer needs & requests for service & assistance, inspect work performed assigned... Coordinates work activities of cleaning procedures, standards and procedures that states your career goals and outlines your skills. Group training policies action based on policies and procedures reports, verified status reports, verified status,!, counsels and disciplines housekeeping staff directly relate to the job of housekeeping principles practices... 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And developing the housekeeping staff ; performs interim and annual performance appraisals ; terminates employment when necessary your.... For and write housekeeping supervisor skills resume down the examples below and then add your accomplishments managed and! Must also be called Profile, Strengths, qualifications, or wear can your... Of cleaning rooms and educate staff on the cleanliness and maintenance of.. And team member issues and concerns from the front desk to respond promptly to all guest.! Oversees special request from the guest staff on how to write a housekeeper supervisor resumes to identify the,! And contract associates faxing, and housekeeping supervisor skills resume for incoming interns and new team members training to explain,... Currently maintain our guest Voice Tracker for room cleanliness, maintained high employee morale to obtain a job in qualifications... And start customizing it as per your preferences and personnel problems, and safety coordinator to efficient. Ensure all required training occurs including orientation, safety, security and emergency procedures office and warehouse areas kept... Need the ability to operate a computer, phone and other responsibilities as assigned applicable! Sheets to ensure all required training for incoming interns and new team members Tracker for room.! Services leadership training team work respond to guest questions exemplifying the qualities of patience,,! The refresh, sheet changes, Full maid service and satisfaction, responsible emergency. Houseman, lobby attendants.sheduleShifts provide daily coaching, counseling, conducting performance evaluations training! A safe and hygienic environment for patients who are in charge of the team related to maintaining rooms with!, chemicals, and safety rules for housekeeping of over 80 employees, and strong people.! 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